Order Processing & Tracking Policy

Order Processing & Product Availability

• We make every effort to process your order promptly and efficiently.

• All orders are subject to product availability. If an item is out of stock, our team will contact you to offer a similar product (design/color) within the same price range.

• We are not responsible for delivery delays caused by product unavailability.

• To ensure timely processing, please respond quickly to any order confirmation requests. If we do not receive your response, your order may be canceled without prior notice.

Payment Information

• We offer secure payment options for your convenience:

  • Online Payments: Pay securely online using major debit/credit cards.

  • International Orders: Processed and shipped only after full payment is received.

  • Domestic Orders (Pakistan): Cash on Delivery (COD) is available for orders up to PKR 60,000. For orders above this amount, partial advance payment is required to confirm your order.

  • Stitching Orders: Custom stitching orders require 100% advance payment to begin processing.

Order Tracking

• After your order is dispatched, you will receive a tracking number via email or SMS to follow your shipment status online.