Returns & Exchanges Policy

Returns & Exchanges Policy
Returns & Exchange Policy – Loomz

At Loomz, your satisfaction is important to us. We take pride in our quality and are confident you will love your purchase. If you are not completely satisfied, we are here to assist you.

1. Return & Exchange Eligibility

  • Items must be returned or exchanged within 7 days of the delivery date.

  • Products must be in their original condition: unworn, unwashed, and with all original tags attached.

  • Items not meeting these conditions will be returned to the customer.

2. How to Initiate a Return or Exchange

  • Contact our customer service via email at wecare@loomzclothing.com or WhatsApp/Call at 0335 1122344.

  • In your request, include your order number, the item(s) you wish to return, and a brief reason.

  • For exchanges, also specify your desired size or color (subject to availability).

3. Return Process & Shipping

  • Once your request is approved, you will receive instructions and the return shipping address via email.

  • Customers are responsible for all return shipping costs, unless the received item was incorrect or defective.

  • If you received a wrong or defective item, Loomz will cover the return shipping costs.

4. Refunds

  • After we receive and inspect your returned item, you will be notified via email regarding approval or rejection.

  • If approved, your refund will be processed to your original method of payment within 7-10 business days.

  • Refund timing may vary depending on your bank’s processing times.

5. Contact Us

For questions or concerns about our returns and exchanges policy, please reach out to our customer service team. We are always happy to help.